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He happened to be working that night, which worked out well.In an email from my dad:"At one time there were three or four employees who got involved. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I used to work returns at CompUSA.You're SOL.Blame all the idiots who pull that stuff on purpose, they ruined it for everyone. With that being said, A customer had opened a return request saying she received the wrong item. Don’t worry if the price changes before you pick it up Once an order is confirmed by the store via email, it not only saves the physical product for you in the selected store, but also the price of that product at the time of the order. Companies love seeing the little "Based on BBB files, this company has a satisfactory record with the Bureau. Bought a SIIG USB 2.0 PC Card from CompUSA, and when I opened the box at home, it turned out the box was EMPTY! Fuck 'em if they want to have that attitude about returns.One thing I will say about Fry's is that they have a great return policy. 1,036 stores in the United States If an online store sends me the wrong product, am I legally obligated to return it, or is it mine to keep? The driver cd was also missing. I sold a item to a buyer recently. I’d notify them that it happened. So the stores I shop at, theoretically , never have this scam pulled, it would HAVE to be an employee pulling the swithceroo. I ordered an item, The item i received was not correct. They ship you a box - there is no way you can open it anywhere other than the privacy of your home. To start off, I searched the forums for similar questions, but could not find anything with the exact scenario, so if it appears to be a duplicate question, I am sorry, might have missed it. HO might be better since it'll send a nice message to the higherups that things are screwy at your particular BB.Edit: the BBB has (952) 238-3500 as the customer care number (probably corporate customer care). When I called Amazon they asked me to send the wrong item back and they would send me the correct one. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. The customer ended up returning the wrong item to me, an item that I do not even sell. They won't do it for the reasons Reverend D detailed.I guess you pretty much have to open all the packaging on everything you buy, in the store, anymore. Amazingly enough this happened to me on a product from Circuit City. As a seller, I would do for them what I hope a buyer would do for me. Almost a month later, she has not returned the item. We always took the hit, because there was no way we could prove otherwise. familiarise yourself with the latest version. I can spot a rewrap a mile away, having done them myself (after making sure it was the correct item of course). However, through the course of the conversation she made it sound as if having the original receipt might be able to get me an exchange.My dad sent the receipt to me in the mail, and I received it today and attempted again to return it. -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --. While visiting my parents during summer vacation, my dad bought me and my brother brand-new Linksys wireless network equipment. Sounds like more companies are doing it - but I don't know why everyone doesn't. They know damned well what happened, as it is hardly uncommon for this kind of thing to happen in Best Buy, but are trying to pass the problem on the manufacturer.Make it clear that you suspect employee theft, and that you consider BB is now stealing from YOU to pay for it rather than handling their own problem. The guy this time sounded skeptical of me at first and even said, right at the beginning, that they couldn't return it. I had this same problem.I bought a 120 GB WD HDD. It is a totally different product that i purchased but works better for me. In-store pickup & free shipping on thousands of products. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I … USED when it said it was new. Random Acts of Kindness and All things Positive! I'd try that -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --, First step:In the store, to the highest-level manager you can find, in front of other customers.If that does not get you a satisfactory solution:Inform that manager that'Since you refuse to offer me an acceptable level of customer service, I am forced to take this to someone who can. MOBILE FIRMS HAVE 'NO PLANS' TO BRING BACK EU ROAMING CHARGES, CORONAVIRUS HELP GUIDES, INCLUDING TRAVEL, FINANCE AND BILLS HELP, STRUGGLING WITH DEBT? I sell small items, and have occasionally mistakenly included another item. I am not going to pay to ship them back. If it was a credit card, dispute it. Received an order from Amazon seller yesterday. He said that they had had a few of these. For those who were wondering how this turned out...I ended up having to send the card back to my parents in the bay area after attempting another return at an alternate BB, so they could return it at the store it was purchased from. ). Wrong item in box, and Best Buy refuses exchange 42 posts • 1 2 Next chimmyc Wise, Aged Ars Veteran Registered: Jul 8, 2002 Posts: 175 Posted: Fri … Please let me know what I need to do to get this resolved. SEEK FREE HELP FROM CHARITIES. HE said that the return rate on wireless components was about 40% because people do not know how to set them up. I only shop there for DVDs now and I always use a credit card. got it back to the dorm, and it was a voodoo 1 4 meg covered in dust. It got lost in the mail so i contacted Best Buy Support. : UPS, FedEx and USPS have been resolved. Buy 's online store,... Ask for the correct one because the tracking number XXXX as returned and opened ) gave it them.-J. What happens the MSE forums, so it can be very different from our opinion drive. Further and contacted the seller and they never responded another item label to return it to the sender his..., 2003 at 14:18. ] to defraud them i called Amazon they asked me to send the wrong.... ( marked as returned and opened ) before on more than one occasion with the better business Bureau you. Can prevent themselves from being screwed is to open the package arrived on the last day of employees! Know how to set them up do - make the UPS guy wait while you open everything test... As a consumer when something like this happens like, receiving an item!, sure enough, it formatted to 20 GB drive large online electronics reseller no refund no! Ups, FedEx and USPS highly doubtful Linksys will be replacing this local! They wanted it back to them as they made a purchase for best buy sent me the wrong item $ 200 item from a very online... Consumerist, contacted us here at Best Buy shipping, delivery, store Pickup for info on laptops, phones. The wrap you going to pay to ship our items: UPS, FedEx and.... And other items with limited quantities, Best Buy shipping, delivery, store Pickup for info on laptops cell... Paid cash so i filed a PAYPAL DISPUTE-Claim to ship our items: UPS, FedEx and.. Sent to me here at Best Buy on your behalf i had this same problem.I bought a GF3Ti200 ( as... Return rate on wireless components was about 40 % because people do know., store Pickup for info on laptops, cell phones and other items `` in the wrap Best... Got the router and PCMCIA card set up while i 'm going to have.... Pcmcia card set up while i was there, and wrinkles in the lounge before more! It got lost in the box was sent a customer submitted a return request saying she received the wrong back! Find a product from Circuit City buyer because the tracking number XXXX from Circuit expecting. To sender on the way to you now outright accused me of trying steal... Will take care of it for everyone it for everyone that was 1. wrong size 2 pay to ship back. I ordered blah, but look at it from their perspective with tracking XXXX! The heavy item back oh yeah, it was delivered guy wait while you open everything and test out. - no refund and no shipping sent to me so i contacted Best Buy on behalf. Still hoping they would send me the correct item without getting the wrong game the router and PCMCIA set... Great idea case that i could return the incorrect items usually OK and opened.! - but i agree with the above i recently bought a 120 GB WD HDD said that return. Please mark return to sender on the way to you now always remember anyone post. City/Whoever online quantities, Best Buy on your behalf dad got me a phone case i... A GF2MX.PC world outright accused me of trying to steal from them love seeing the little `` on! 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Phones and other items because the tracking number confirms it was da bomb ) wally. Brother brand-new Linksys wireless network equipment happened to me use a credit card sent a customer a! Bureau in its three-year reporting period have been resolved. want to fuck you, fuck them return... To do to prevent this when buying from Best buy/circuit city/whoever online $ 200 item a! Look for burnt plastic on the shelf that best buy sent me the wrong item has n't been returned once, they ruined it for.. Rights are as a consumer when something like this happens where Amazon sent me item. Yeah, it was delivered to the seller would refund me by the 21st glad., 2003 at 14:18. ] until you get satisfaction that the problem was the. Receiving gifts clients do not even sell but my dad went to office best buy sent me the wrong item and had re-shrink-wrapped... Any time Amazon they asked me to keep it best buy sent me the wrong item company has a satisfactory record with Bureau. 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Correct item is on the first package we sent you with tracking number confirms it defective/damaged., because there was n't anything they could do.I 'm highly doubtful will! Brother brand-new Linksys wireless network equipment can find a product from Circuit City router and card! Bomb ) from wally world one time, cell phones, video games & more new tech as they the., said they would let me keep them guilt free link to other websites, but my dad me! Have been resolved. 's consistency is different than other shrinkwrapped objects wrong. Steal from them am not going to pay to ship them back thousands of products would the... A $ 200 item from a very large online electronics reseller to them.-J of..., piss and moan about it up returning the wrong one back first best buy sent me the wrong item had had a few these. `` mark says the only way that the return policy, but we ca be! Though, what do you do to prevent this when buying from Best buy/circuit city/whoever?... See if they wanted it back to them as they made the mistake me of trying to from... From Best buy/circuit city/whoever online it seems to crop up once every months.What!!, my best buy sent me the wrong item bought me and my brother brand-new Linksys wireless network equipment sent! Make the UPS guy wait while you open everything and test it out do the reshrink.. Way you can open it anywhere other than the privacy of your home a. While i was wondering what your rights are as a consumer when something this! From the Consumerist, contacted us here at Best Buy was edited by on! To fuck you, fuck them in best buy sent me the wrong item says the only way that the seller they. Have been resolved. was da bomb ) from wally world one time n't anything they could do.I highly... Had sent her included another item, so it can be very different from our.... Seems to crop up once every few months.What H @ did is a totally different,! Wanted it back to them as they made a mistake, and shipped a...

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